Conversational AI startup Cognigy today announced that it closed a $44 million series B funding round led by Insight Partners, which brings the company’s total raised to over $50 million to date. Cofounder and CEO Philipp Heltewig says that the proceeds will be put toward accelerating customer growth, creating new partnerships, and continuing to enhance Cognigy’s AI platform.
The ubiquity of smartphones and messaging apps — as well as the pandemic — have contributed to the increased adoption of conversational technologies. Fifty-six percent of companies told Accenture in a survey that conversational bots and other experiences are driving disruption in their industry. And a Twilio study showed that 9 out of 10 consumers would like the option to use messaging to contact a business.