To drive innovation and grow the business, the use of technologies such as social, mobile, analytics, cloud and artificial intelligence (AI) is a strategic imperative for more and more enterprises. This process often starts with the customer interface, such as a mobile app or web self-service portal. But companies are realizing that overhauling their core processes is equally (if not more) important. That is because that core, often made up of enterprise resource planning (ERP) applications deployed in the 1980s or 1990s, is the source of all the data required by every user interface and business process.
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