Riding the Tech Tsunami into 2020 – 10 things you need to know

Companies are experiencing a tech tsunami with trends like multi-cloud, multi-device (IoT), multi-channel, DevOps, and big data, creating enormous complexities in their IT landscapes. Organizations embracing cognitive automation technologies like AI/ML, virtual agents, chatbots, and RPA to transform their IT service and operations management tools from reactive to proactive, predictive, and preventive are gaining competitive advantage in the market.

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