Google debuts custom voices in Contact Center AI and model management tools

To coincide with the “Cloud AI” segment of its Cloud Next ’20: OnAir conference, Google today unveiled updates and new features across its portfolio of AI services. Contact Center AI, software that enables businesses to deploy virtual agents for customer service interactions, gained custom-generated voices and an agent assist module. As of this week, the file-analyzing Document AI will ship with a mortgage industry template for processing borrowers’ income. And forthcoming tools for AI Platform will provide automation and monitoring at the testing, deployment, and management stages of AI system construction.

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