Google Cloud launches coronavirus response program with Contact Center AI

Google Cloud today announced the launch of the Rapid Response Virtual Agent program, a quick way to launch Contact Center AI agents for handling conversations with online chat or over the phone.

The Rapid Response program also makes it easy to add COVID-19 related templates like Pathfinder. Made by Alphabet’s Verily with Google Cloud, the Pathfinder template incorporates World Health Organization (WHO) and Centers for Disease Control and Prevention (CDC) guidance in order to answer questions.

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