Google Cloud and Genesys Enable Organizations to Better Connect Customer Experiences

Genesys®, a global cloud leader in customer experience orchestration, and Google Cloud announced today an expansion of their strategic partnership to help organizations connect customer support and experiences in a more distributed, digital world.

“Consumers have the authority to instantly change the trajectory of an organization’s future and an industry’s relevancy,” said Tony Bates, CEO and Chairman of Genesys. “To thrive in this new customer-led landscape, companies must deliver the personalized experiences people want. Google is a pioneer in deep consumer knowledge; partnering with such an innovator will be a true game-changer for customers and employees around the world.”

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