Understanding AIOps – separating fact from fiction

Gregory Ouillon, CTO EMEA at New Relic, discusses how the concept of AIOps can be better defined to help businesses understand what it is AIOps is quickly gaining prominence, with many IT leaders incorporating it into their digital strategies. In fact, Gartner estimates that 10% of organisations are already using AIOps as part of their business practices. This adoption is only set to continue as analysts predict more than 40% of businesses will adopt AIOps over the next two years. However, as with many technologies, the objective function of AIOps has been buried in a lack of understanding, confusion and hype. Where some IT teams are led by some vendors to expect too much or are aiming for too much too fast, other teams are still casting doubt on what AIOps really means, and underestimate its potential for their business.