Service-Centric Approach to AIOps

Operations teams are undergoing a paradigm shift and embracing big data, modern machine learning, and other advanced analytics technologies to boost operations efficiency with proactive, personal, and dynamic insight. Gartner has coined the term AIOps (artificial intelligence for IT operations) to capture the spirit of these changes. Current methodologies, techniques, and best practices are shackled by traditional siloed Operations Support System (OSS) stacks, rigid rule-based systems, and monolithic architectures. AIOps helps to quickly extract actionable insights from the operational data to help automate tasks and processes that have traditionally required human intervention.

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