Many firms are incorporating Artificial Intelligence (AI) into their operations due to its numerous advantages.
Customer relationship management (CRM) software has been more popular in recent years as it aids organizations in developing closer relationships with their consumers. Businesses that provide good customer service are more likely to succeed, and understanding your consumer is critical to providing excellent customer service.
As a result, combining AI with CRM can help you better understand your customers and improve their experience. We’ll walk you through the benefits of AI in CRM and use cases of AI in CRM technologies in this small-business tutorial.