In recognition of its outstanding overall performance in the Asia-Pacific cloud contact centre services sector, NICE today announced that it has won Frost & Sullivan’s 2022 Asia-Pacific Cloud Contact Center Services Technology Innovation Leadership Award. Frost & Sullivan honours the business that offers the greatest technological solution for attaining outstanding product and customer success while generating future business value with this Best Practices Award.
NICE was assessed by Frost & Sullivan for its comprehensive CX and workforce engagement solutions, which are advantageous to enterprise clients across all sizes and sectors. According to its analysts, NICE is a market leader in providing customer interaction solutions that assist businesses in predicting consumer intent, taking appropriate action to enhance service, and optimising CX.
NICE “CXone delivers extended digital-first reach, hyper-personalization, true omnichannel with digital-to-voice elevation capabilities, real-time interaction advising agents on critical customer behaviours, expanded self-service capabilities, and a complete suite of workforce engagement applications,” according to Frost & Sullivan. According to Frost and & Sullivan’s analysis of the Asia-Pacific market, “NICE has increased its attention on tailoring its solution to local preferences and customer requirements.” Asia-Pacific has long been a crucial part of NICE’s market expansion strategy.
“Frost & Sullivan lauds NICE for differentiating itself in the highly competitive market by having one of the industry’s broadest and most innovative solution portfolios that delivers efficient, consistent, and customized digital-first experiences”, “As a leader in customer interaction solutions, NICE has earned the 2022 Asia-Pacific Cloud Contact Center Services Technology Innovation Leadership Award for its robust CX offerings, successful integration of maturing technologies, and strategic relationships with its clients, partners, and employees.”
Sherrel Roche, Industry Principal, Frost & Sullivan
NICE is delivering on the requirements of a new digital era, proactively responding to the emerging market standard: SuiteForm, an industry-leading innovation that combines a platform solution with a full suite of digital-first applications. “It is no longer enough to cobble together multiple applications to achieve digital-first CX goals, and that is why NICE offers a comprehensive suite of end-to-end CX solutions as part of its fully integrated, scalable cloud-native platform, CXone”, “We are pleased to be recognized by Frost and Sullivan as the leader in delivering CX solutions that meet the needs of the Asia-Pacific market, and we see a great opportunity for growth in that region as more and more organizations move to a single, complete digital and voice customer experience solution.”
Darren Rushworth, President, NICE International