New Uniphore AI-Driven Capabilities Provide Enhanced Customer Experiences

Uniphore, an early leader in Conversational Service Automation (CSA), today announced innovative new Artificial Intelligence (AI) enhancements to its portfolio of products. With these additions, the company continues to lead in providing new and exciting options for organizations to deliver transformational experiences throughout the entire engagement cycle – before, during and after contact is made.

Announced today are enhancements to Uniphore’s U-Assist family that now include new deep learning AI models specifically developed to augment and optimize both the agent performance and customer experience. Uniphore’s latest AI innovations are in the areas of enhanced intent discovery + next best action, enhanced agent promises model, proactive supervisor alerts and automatic feedback loop for optimization of our AI models.

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