ManageEngine Simplifies IT Analytics by Adding Augmented Analytical Capabilities to Zia, its AI Assistant
ManageEngine, the enterprise IT management division of Zoho Corporation, today announced that its flagship IT analytics product, Analytics Plus, now enables users to gain faster insights by providing narrative insights into their IT data with zero human interactions. New augmented analytical capabilities in Zia, the company’s AI assistant, empower Analytics Plus users to make faster decisions and save IT costs, increase revenue and productivity, and improve end-user satisfaction.
According to the company’s 2021 Digital Readiness Survey, over 75% of North American organizations have increased their use of business analytics to improve decision making and 69% to leverage the available data. However, IT service desks continue to rely on database administrators to provide them with reports and dashboards to read, understand, and interpret their IT data. This process takes time and creates dependency on database experts, who may not be proficient in the IT department’s operational tactics. This often means the generated insights are irrelevant or outdated by the time service desks gain access to it. Furthermore, these reports might not provide actionable insights, such as those obtained through advanced analytical and interpretive skills gathered from detailed charts, pivots, and dashboards.
