BigPanda, Inc., the leader in automation and incident intelligence powered by AIOps, today announced Innovative AI for Automated Incident Analysis, a new capability that uses advanced AI to Estimate the impact of the incident, suggest possible root causes, and provide clear, natural information with the language problem title and summary. BigPanda artificial intelligence leverages Large Language Modeling (LLM) technology to automatically and quickly provide accurate and consistent incident analysis that is easy to understand, reduces mean time to identification (MTTI) and improves significantly improve the speed of troubleshooting.
It is often difficult for ITOps teams to quickly analyze incidents and determine their impact on technology systems. Identifying the root cause is likely to be time and resource intensive, even when experts are available. In addition, important information and details hidden in lengthy and complex alerts often go unnoticed, making it difficult for downstream personnel and systems when incident details are communicated or described. least. BigPanda Generative AI eliminates these common issues with clear and concise incident analysis, giving ITOps teams a clear vision so they can act quickly and reduce downtime.
“We were already the leader in intelligent IT Operations — AIOps — and the latest innovations in Generative AI have taken our platform to a new level,”
“Customers that have used early versions of our Generative AI report it helps accelerate incident triage while reducing the number of tickets escalated to senior staff. This results in not just saved resources, but makes their systems more reliable and helps drive their businesses forward.”
Assaf Resnick, CEO and co-founder of BigPanda.
The Future of AIOps is Here Today
BigPanda Generative AI combines AI with correlated and enriched alerts to deliver an accurate interpretation — natural language summaries — of combined alerts across multiple systems. The correlated alerts’ summary, title, and root cause analysis can automatically be added to ITSM tickets or chat collaboration channels with specific L2/L3 teams without manual intervention.
Key benefits include:
- Faster incident resolution, fewer escalations, and ITSM tickets
- Reduced reliance on skilled staff for incident analysis
- Standardized communication across all stakeholders
- Up to seven minutes saved per ticket during an escalation
- Accurate causality 95% of the time (during beta testing)
“BigPanda Generative AI empowers our Ops teams by providing faster incident detection and independent resolution,”
“The rapid, automated extraction of meaningful insights from our complex IT alert environment not only makes us better at L1 response, but also reduces escalations to our L2 and L3 experts.”
Jeremy Talley, Lead operations engineer, Robert Half International.