Automate for people, not for processes

Whether or not you foresee the coming of “hyperautomation” — the notion that every business process that can be automated should or indeed will be automated in the future — it’s clear that the majority of corporations across the globe have already begun to strategize for this inevitability.

An early 2020 global survey of business leaders by McKinsey & Co. revealed that close to a third of all companies worldwide have already fully automated at least one function — and that was before the pandemic. Enterprises in most industries have since shifted their automation attempts into overdrive, hoping to future-proof as much as is possible in the face of such unpredictability.

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