Acorio: Digital transformation was the top business initiative in 2021

Digital transformation grew 20% year-over-year, becoming the top business initiative in 2021 with 79% of organizations working on it, over service management, which was at only 64% this year, Acorio, an NTT Data company and ServiceNow consultancy, said in its third annual ServiceNow Insight and Vision survey.

The survey found that 60% of organizations have been working on their digital transformation initiatives for over a year, but only 14% are “almost complete” with their transformation.