BMC Recognized as a Leader for ITSM Tools by Gartner for the Eighth Year Running
BMC, a global leader in software solutions for the Autonomous Digital Enterprise, is a Leader in 2021 Gartner Magic Quadrant for IT Service Management (ITSM) Tools for the eighth consecutive year.[1] Notably, the BMC Helix ITSM (v. 21.02) platform also received the highest score in the Advanced-Maturity Infrastructure and Operations (I&O) Use Case in the 2021 Gartner Critical Capabilities for ITSM Tools.
Gartner classifies Advanced ITSM tools as having “a full range of ITSM capabilities, provide advanced workflow support, and, increasingly, AITSM (that is, the optimization of ITSM practices to enable the application of artificial intelligence [AI], automation and analytics) and collaboration capabilities. They also provide broad integrated advanced ITOM functionality natively or integrate with advanced third-party ITOM solutions.”
