Kyndryl Advances Intelligent Automation with Upgraded Agentic AI Capabilities

Kyndryl, a global leader in mission-critical enterprise technology services, has unveiled enhanced capabilities for its Agentic AI Framework, designed to accelerate AI adoption at scale across industries. These upgrades incorporate a proprietary design methodology and innovative engagement approach, enabling organizations to move beyond limited proof-of-concept projects and deploy AI-native solutions that enhance efficiency and drive measurable business outcomes.

The company is leveraging forward engineers, proprietary capabilities, and intellectual property through Kyndryl Vital to facilitate rapid adoption of the expanded Agentic AI Framework. By co-creating tailored projects, Kyndryl minimizes the gap between design and deployment, accelerating time to value for clients in sectors including government, banking, insurance, and manufacturing.

“With decades of expertise in mission-critical infrastructure, unique IP, and our AI consulting methodology, Kyndryl is positioned to guide customers through the paradigm shift toward agentic AI,” said Kyndryl Chairman and CEO Martin Schroeter. “Our approach integrates intelligent agents into complex environments, enabling organizations to scale AI across operations and evolve into AI-native enterprises.”

Backed by its infrastructure-first mindset and extensive experience managing critical systems, Kyndryl has demonstrated success in implementing AI-native workflows at scale. This foundation enables the company to deliver enterprise-grade frameworks with intelligent AI agents capable of dynamically learning, evolving, and converting insights into actionable outcomes.

Already, a quarter of Kyndryl’s contract signings include AI-related services, spanning data architecture, cloud solutions, and digital workplace enhancements. The company is also collaborating with global alliance partners to develop joint solutions that embed the Agentic AI Framework into core business operations, while partnering with universities to educate and cultivate the next generation of AI professionals.

At the heart of the Kyndryl Agentic AI Framework is a secure, scalable system that orchestrates technology footprints into agentic AI workflows. Leveraging agentic ingestion, the framework analyzes code, policies, data dependencies, and business objectives to inform intelligent automation. Kyndryl’s agent builder then uses reference architectures and catalogs of AI agents to design, test, and deploy agents for tasks such as code generation, testing, and complex process automation, all in compliance with security standards.

Across industries, Kyndryl is deploying the framework to automate actuarial workflows in insurance, streamline multi-department government processes, and accelerate client onboarding in banking, enabling intelligent, end-to-end workflows that enhance efficiency, compliance, and customer experience.