Yext Becomes First Federated AI Search Integration in the Freshworks Marketplace

Yext, Inc., the AI Search Company, today announced a new integration with Freshdesk, a customer experience solution that provides helpdesk support by Freshworks, Inc., to equip businesses with Yext’s powerful AI search experiences across customer support channels.

The Freshworks Marketplace hosts apps built by the Freshworks developer community. These apps make use of Freshworks products and solutions that serve joint customers by helping them create delightful experiences. Yext’s contribution to the Marketplace not only integrates with Support Answers, its advanced AI-powered search solution for customer support, but also introduces federated search architecture to Freshdesk customers for the first time, enabling them to power search experiences with results from multiple data sources.

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