NICE Customer Journey Analytics Recognized for Technology Excellence and Customer Impact Driven by Leadership in AI
NICE today announced that it has been recognized as a Technology Leader by Quadrant Knowledge Solutions. The global advisory and consulting firm’s SPARK Matrix™: Customer Journey Analytics (CJA), 2021 report highlights that NICE’s customer engagement portfolio “leads the pack as a sole provider of a CJA solution with an integrated journey and unstructured interaction analytics support.”
