With a 30-50 percent turnover rate, the customer service business has the highest staff turnover rate. Businesses now examine how conversational AI might help agents work more efficiently. In today’s highly competitive climate, customer service and happiness have gone to the top of the priority list for businesses. Customers are eager to share their stories. A bad experience, on the other hand, might cost a company a lot of money. As a result, organizations are always in need of strategies to boost client happiness and loyalty.
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