BMC Recognized as a Leader in 2022 Gartner Magic Quadrant for IT Service Management Platforms for the 9th Consecutive Year

BMC Recognized as a Leader in 2022 Gartner Magic Quadrant for IT Service Management Platforms for the 9th Consecutive Year :

For the Ninth consecutive year, BMC, a leader in software solutions for the Autonomous Digital Enterprise, has been named a Leader in the Gartner Magic Quadrant for IT Service Management Tools, which will be published in 2022. The BMC Helix ITSM solution delivered solid results across the board.

A cloud-native SaaS solution called BMC Helix IT Service Management uses automation and AI to provide a contemporary workforce experience. In order to negotiate the frequent changes and shifting contexts of business services, service and operations management are brought together with differentiated capabilities by the creation of BMC Helix’s ServiceOps capabilities.

According to Gartner, ITSM platforms “provide workflow management and related insights that enable organisations to design, automate, manage, and deliver integrated IT services and digital experiences.” We think the BMC Helix IT service management system meets this criteria.

“To us, BMC’s continued placement as a Leader in the Magic Quadrant report acknowledges the experience and innovation we deliver to support our customers now and into the future”,  “It’s apparent that organizations are looking for ways to reduce friction encountered when managing IT. Our goal in introducing capabilities is to deliver a consumer-like user interface, whether it’s through virtual agents, knowledge bases, live chat, or tickets, that makes it easy for customers and employees to request IT help.”                                                                                                                                                   Margaret Lee, senior vice president and general manager of Digital Service and Operations Management at BMC